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Gold Standard Success Retained

The hospice, dedicated as we are to providing the best possible care for all of our patients right up until the end of their lives, has been receognised with a major national award - for the second time!

We are one of only two hospices in the UK to repeat our success in gaining a Quality Hallmark Award from the National Gold Standards Framework (GSF) Centre three yeards after our inititial accredititaion. Staff from the hospice received the award at a special ceremony in London on the 25th September 2015 (picture below). 

Gary Tait, Lakelands Chairman of Trustees, has stated “The granting of this award is testimony to the exceptional quality of service and care provided by the nursing staff to our patients at Lakelands.”

To be accredited, hospices have to achieve 5 quality standards, ranging from leadership and support to dignity and respect as well as submit a portfolio of evidence.

The GSF Award is presented to hospices that demonstrate continued improvement in the quality of care they provide. They report greater involvement in the local health economy, working more closely with other providers of care and thus improving cross boundary care. 

 Cathy Langtree, Nurse Manager, says “I am extremely proud of all my nursing staff. They have worked very hard over the last 4 years to become Accredited and then Reaccredited. Their dedication to deliver and sustain best possible care to our patients has been demonstrated in receiving of the highest award possible on both occasions”

Everyone in the hospice, ranging from nurses to catering staff, is involved in regular reviews with the patients. All aspects of their lives are considered including spiritual beliefs, personal interests and care preferences. Staff talk to the patients about their end of life care, giving them the opportunity to make decisions and say what they want. This has helped the patients and their families feel secure that they will be comfortable and their preferences considered at all times.

Maggie Stobbart-Rowlands, GSF Lead Nurse, said: Staff in hospices like Lakelands Hospice are the drivers of a real transformation in cross boundary care – working across their community to help all receive the personalised, coordinated care people crave and deserve as they approach the end of their lives.” 

Cathy and Lynn collecting the award in London